Measuring the performance of public services : principles and practice / Michael Pidd.
نوع المادة : نصالناشر:Cambridge ; New York : Cambridge University Press, 2012وصف:xv, 316 pages : illustrations; 26 cmنوع المحتوى:- text
- unmediated
- volume
- 9781107004658 (hbk)
- 1107004659 (hbk)
- JF1351 P53 2012
نوع المادة | المكتبة الحالية | رقم الطلب | رقم النسخة | حالة | تاريخ الإستحقاق | الباركود | |
---|---|---|---|---|---|---|---|
كتاب | UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | JF1351 P53 2012 (إستعراض الرف(يفتح أدناه)) | C.1 | Library Use Only | داخل المكتبة فقط | 30010000404608 | ||
كتاب | UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | JF1351 P53 2012 (إستعراض الرف(يفتح أدناه)) | C.2 | المتاح | 30010000404607 | ||
كتاب | UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | JF1351 P53 2012 (إستعراض الرف(يفتح أدناه)) | C.3 | المتاح | 30010011082710 |
Browsing UAE Federation Library | مكتبة اتحاد الإمارات shelves, Shelving location: General Collection | المجموعات العامة إغلاق مستعرض الرف(يخفي مستعرض الرف)
JF1351 .P393 1996 The future of governing : four emerging models | JF1351 P393 2001 The future of governing / | JF1351 P393 2001 The future of governing / | JF1351 P53 2012 Measuring the performance of public services : principles and practice / | JF1351 P53 2012 Measuring the performance of public services : principles and practice / | JF1351 P53 2012 Measuring the performance of public services : principles and practice / | JF1351 P656 2010 Political accountability / |
Includes bibliographical references (pages [300]--311) and index.
Part I. Principles of Performance Measurement -- 1. Measuring public sector performance -- 2. Why measure, what to measure and what can go wrong -- Part II. Different Uses for Performance Measurement -- 3. Measurement for improvement and planning -- 4. Measurement for monitoring and control -- 5. Measurement for comparison -- 6. Measurement for accountability -- Part III. Practical Methods for Performance Measurement -- 7. Measuring performance through time -- 8. Scorecards and multidimensional indicators -- 9. Composite indicators -- 10. League tables and ranking -- 11. Data envelopment analysis.
Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing.