Lean for the public sector : the pursuit of perfection in government services / Bert Teeuwen.
نوع المادة :
نصالناشر:Boca Raton, Fla. : CRC Press, [2011]تاريخ حقوق النشر: copyright 2011وصف:xvii, 205 pages : illustrations ; 26 cmنوع المحتوى:- text
- unmediated
- volume
- 9781439840221 (pbk)
- JF1525.P67 T4413 2011
| نوع المادة | المكتبة الحالية | رقم الطلب | رقم النسخة | حالة | تاريخ الإستحقاق | الباركود | |
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كتاب
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UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | JF1525.P67 T4413 2011 (إستعراض الرف(يفتح أدناه)) | C.1 | Library Use Only | داخل المكتبة فقط | 30010011318194 | ||
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كتاب
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UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | JF1525.P67 T4413 2011 (إستعراض الرف(يفتح أدناه)) | C.2 | المتاح | 30010011318195 |
Browsing UAE Federation Library | مكتبة اتحاد الإمارات shelves, Shelving location: General Collection | المجموعات العامة إغلاق مستعرض الرف(يخفي مستعرض الرف)
| JF1525.P67 P83 2004 Public productivity handbook. | JF1525.P67 P83 2005 Public services delivery / | JF1525.P67 T4413 2011 Lean for the public sector : the pursuit of perfection in government services / | JF1525.P67 T4413 2011 Lean for the public sector : the pursuit of perfection in government services / | JF1525.P67 W242 2015 المواطنة الفعالة كمدخل لتحسين الأداء في الجهاز الحكومي : دراسة تطبيقية / | JF1525.P67 W242 2015 المواطنة الفعالة كمدخل لتحسين الأداء في الجهاز الحكومي : دراسة تطبيقية / | JF1525.P8 C74 2004 Transforming public sector performance management : a seven-step guide to delivering strategic performance improvement / |
"A Productivity Press book."
Translated from Dutch.
Includes bibliographical references (pages 189-190) and index.
Front cover; Contents; Preface; Acknowledgments; Chapter 1: Introduction toLean Management; Chapter 2: Adding Value: Who Is the Customer?; Chapter 3: Determine Value; Chapter 4: Mapping the Value Stream; Chapter 5: Flow and the Pull Principle; Chapter 6: Mobilize Employees; Chapter 7: Continuous Improvement with Kaizen Teams; Chapter 8: Standardization and Compliance; Chapter 9: The Perfect Public Service Provider; Chapter 10: The Process-Oriented Organization; Chapter 11: Lean and Cost Savings; Chapter 12: Workplace Organization Based on the 5Ss; Appendix A: Process Activity Sheet.
Written specifically to address the application of Lean practices in government and the public sector, this highly original reference covers the basic philosophy of Lean before detailing specific methods to improve processes in the public sector. It addresses concerns unique to the public sector environment and considers the role of the citizen, not only as customer, but as a voter, taxpayer, and community participant. The approach provides a more reality-based view of value-added services and waste in the public sector. The text also includes many explanations of Lean principles and methods.
