Mass notification and crisis communications : planning, preparedness, and systems / Denise C. Walker.

Includes bibliographical references and index.

Ch. 1. History of communications -- chapter 2. Disaster communications : two-way conversations -- chapter 3. Dynamics of communications and concepts of operations -- chapter 4. Challenges to effective communications -- chapter 5. Changing realities in emergency communications -- chapter 6. Emergency communications framework -- chapter 7. A crisis occurs ... now what? -- chapter 8. International, federal, state, and local laws, regulations, systems, plans, and structures -- chapter 9. Ripple effect of social media and social networking -- chapter 10. Solutions : some solutions are better than none -- chapter 11. Learning your systems requirements -- chapter 12. Picking a solution that fits -- chapter 13. Effective communication plans -- chapter 14. Getting the message right the first time -- chapter 15. Prepare to prosper -- chapter 16. Conclusions.