Planning and evaluating library networked services and resources / edited by John Carlo Bertot and Denise M. Davis.

Network service and resource evaluation planning / John Carlo Bertot -- Selecting evaluation approaches for a networked environment / John Carlo Bertot and J.T. Snead -- Methods and tools for assessing network services and resources / John Carlo Bertot -- Needs assessment / Denise M. Davis -- Requests for proposals, licenses, and contracts: assessing negotiated agreements for network-based collections and services / Denise M. Davis -- Policies to ensure use of and access to network-based services and resources / Denise M. Davis and John Carlo Bertot -- Resource allocation in the networked environment / Judith Hiott and Syma Zerkow -- Getting the most out of vendor-supplied usage statistics / Wonsik Shim -- Usage statistics from the vendor's perspective / Oliver Pesch -- Key issues, themes, and future directions for evaluating networked services / Charles R. McClure

"Describing techniques for evaluating services provided through library networks - including collection development, group purchases, and reference services - and providing guides for developing, testing, and applying evaluation instruments, this book offers a comprehensive treatment of the planning and evaluation of networked services and resources. With contributions from leaders in the area of e-metrics, it is both an authoritative resource and practical tool."--BOOK JACKET.