Lean higher education : increasing the value and performance of university processes / William K. Balzer.

"A Productivity Press Book."

Includes bibliographical references and index.

The case for lean higher education -- Lean higher education in practice : an overview and case study -- "Proof of concept" : examples of the successful application of LHE -- Getting started : the successful launch of lean higher education -- What do they really want? : Identifying what the beneficiaries of higher education value and expect -- Preparing visual maps for a comprehensive understanding of university processes -- Eliminating waste and improving flow -- Implementing LHE solutions and sustaining improvements -- Realizing the promise of LHE : current challenges, future directions, and next steps.

This book provides the understanding and the tools required to return education to the consumers it was designed to serve, the students. Using straightforward language, relevant examples, and step-by-step guidelines for introducing Lean interventions, this resource explains how to involve stakeholders in the delivery of quality every step of the way.--[book cover].