Practical risk management for the CIO / Mark Scherling.

Includes bibliographical references and index.

Introduction: Why risk management? -- Liability -- Service delivery -- Part 1: Principles and concepts: Overview -- Basic concepts, principles, and practices -- Risk assessment, analysis, and procedures -- Metrics -- Best practices -- Principles and concepts: Section summary -- Part II: Service delivery: Product management -- Process management -- Project management -- IT services management -- Reporting on service delivery -- Services delivery: Section Summary -- Part III: Liabilities management: Information management -- Information management -- Information protection 00 E-Discovery -- Privacy -- Policies and procedures -- Planning for big failures or business continuity -- Liabilities management: Section summary -- Part IV: Putting it all together -- Forward-looking risk management -- Preparing for a "Black Swan" -- Conclusion.