Administrative justice in the 21st century / edited by Michael Harris and Martin Partington.

Contains papers presented at an international conference held in Bristol in November 1997.

Includes bibliographical references and index.

Introduction / Michael Harris, Martin Partington -- Initial Decision-Taking, Review and Appeals: General Issues -- Administrative Justice: Is it Such a Good Idea? / Terence G. Ison -- Primary adjudication -- Democracy -- The undermining of collective interests -- The impairment of efficiency -- Political realities -- System reform -- Proposals -- The Place of Formal and Informal Review in the Administrative Justice System / Michael Harris -- The objections to formal review -- Immigration and Asylum Appeals and Administrative Justice / Judge David Pearl -- International law -- Domestic law -- The initial decision -- The present system and its defects -- Adjudicators' response -- The broader questions -- Sliding Scales of Justice at the End of the Century--A Cause for Complaints / Linda Mulcahy -- What are complaints? -- Top down and bottom up approaches to complaints -- Whose standards? -- The sliding scales of natural justice -- Is there a Plimsoll line? -- Recognition of other models -- Developing responsive principles -- The New Administrative Law: The Citizens Charter, Ombudsmen and Other Developments for the Resolution of Complaints -- The Citizens Charter and Administrative Justice / Alan Page -- The Charter -- Standards -- Complaints procedures -- Systems improvement -- A Question of Numbers: Managing Complaints Against Rising Expectations / Tom Williams, Tamara Goriely -- The development of complaints handling -- Trends since 1983: managing rising expectations.

"Papers ... originally presented at an international conference on administrative justice, held in Bristol, United Kingdom on 26-28 November 1997"--Preface.