Improving personal and organisational performance in social work / Jane Holroyd.

Includes bibliographical references and index.

pt. 1. Understanding thoughts and behaviours -- Starting with self -- How to understand our thoughts -- The process of behaviour -- Creating positive mind solutions -- Representational systems and words -- Anchoring -- part 2. Becoming an exquisite communicator -- Understanding communication -- Advanced questioning skills model -- part 3. Effective influencing and motivating others -- Persuasive language -- Motivational language -- part 4. Leading self -- Understanding and enhancing thought processes -- Reframing -- Setting well-formed outcomes.

"Within health and social care settings, high levels of sustained performance from individuals, teams, organisations and multi-agency collaborations are required. This book offers a service-oriented leadership approach for Social Work managers and looks to enhance personal effectiveness and ultimately organisational performance through human behaviour, thought and communication. It is designed to support the development of aspiring and front line managers in social work and care through the introduction of key concepts such as understanding the Self, Neuro-Linguistic Programming, self-leadership and communication."--Publisher's website.