Fundamentals of customer-focused management : competing through service / Joby John.
نوع المادة : نصالناشر:Westport, Conn. : Praeger, 2003وصف:xx, 216 pages : illustrations ; 25 cmنوع المحتوى:- text
- unmediated
- volume
- 156720564X (hbk)
- 9781567205640 (hbk)
- HF5415.335 J63 2003
نوع المادة | المكتبة الحالية | رقم الطلب | رقم النسخة | حالة | تاريخ الإستحقاق | الباركود | |
---|---|---|---|---|---|---|---|
كتاب | UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | HF5415.335 J63 2003 (إستعراض الرف(يفتح أدناه)) | C.1 | Library Use Only | داخل المكتبة فقط | 30010011323441 | ||
كتاب | UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | HF5415.335 J63 2003 (إستعراض الرف(يفتح أدناه)) | C.2 | المتاح | 30010011323440 |
Browsing UAE Federation Library | مكتبة اتحاد الإمارات shelves, Shelving location: General Collection | المجموعات العامة إغلاق مستعرض الرف(يخفي مستعرض الرف)
HF5415.335 .D44 2012 UX best practices : how to achieve more impact with user experience / | HF5415.335 G74 1999 1,001 ways to keep customers coming back : wow ideas that make customershappy and will increase your bottom line / | HF5415.335 H55 1996 Handbook of customer satisfaction measurement | HF5415.335 J63 2003 Fundamentals of customer-focused management : competing through service / | HF5415.335 J63 2003 Fundamentals of customer-focused management : competing through service / | HF5415.335 .R36 2012 The little book of big customer satisfaction measurement / | HF5415.335 .R36 2012 The little book of big customer satisfaction measurement / |
Includes bibliographical references and index.
Pt. I. Introduction and overview. Introduction to customer-focused management -- part II. Understanding customer value and service orientation. Customer value : what business are you in? -- On being service oriented : the key to a sustainable competitive advantage -- part III. Managing customer information. Understanding the customer -- Customer knowledge management -- part IV. Creating and delivering superior customer value -- Delivering customer-focused value by managing customer interactions -- Maximizing yield from value-creating assets -- part V. Managing customer relationships. Selecting and attracting the right customers -- Guaranteeing customer value and product quality -- Customer defection management -- part VI. Ensuring customer-focused culture. Ensuring a customer-focused corporate culture.