Total quality management in human service organizations / John Gunther, Frank Hawkins, editors.

Includes bibliographical references and index.

Total quality management and human service organizations -- Total quality management: a model of implementation -- The tools of total quality management -- The St. Joseph's Health Centre story / Philip C. Hassen, MA -- Freeport Hospital Health Care Village / Patricia A. Henderson, RN, CHE -- "Quality Oklahoma" and the Oklahoma Department of Human Services / Gene Henry, MSW, Kenneth R. Wedel, PhD, and Karin S. Czypinski, MSW

Service quality enhancement initiative: Newfoundland and Labrador experience / Karen Pollett, MSc -- Hillside Children's Center / Clyde Comstock, MSW, and Susan B. Price, MS -- Total quality management for the developmentally disabled / Sam Breen, BS, JD ... [and others] -- Total quality management in higher education / Melinda Bartley, Ed.D. -- Benchmarking / Edgar Galea-Curmi, MSW, and Frank Hawkins, DSW -- Reengineering / John J. Gunther, DSW ... [and others].