Communicating globally : intercultural communication and international business / Wallace V. Schmidt ... [and others].

Includes bibliographical references (pages 265-304) and index.

Unit 1. Key concepts -- Ch. 1. The concept of international business and a global marketplace -- Ch. 2. The concept of intercultural communication and the cosmopolitan leader -- Ch. 3. The concept of cultural synergy and the global organization -- Unit 2. Developing new skills and intercultural competencies -- Ch. 4. Cultural contact and interfacing with others -- Ch. 5. The nature of language and nonverbal communication -- Ch. 6. Intercultural communication and conflict management -- Unit 3. Intercultural communication and the new world of business -- Ch. 7. Cosmopolitan leadership, teams, and the global workforce -- Ch. 8. Disturbing the equilbrium and creating planned change -- Unit 4. Entering the global marketplace and world bazaar -- Ch. 9. Doing business in North America -- Ch. 10. Doing business in Latin America and the Caribbean -- Ch. 11. Doing business in East Asia and the Pacific Rim -- Ch. 12. Doing business in Europe -- Ch. 13. Doing business in Africa and the Middle East -- Epilogue : breaking free and the road ahead.