Communicating for managerial effectiveness : problems, strategies, solutions / Phillip G. Clampitt.

Includes bibliographical references and index.

Understanding communication -- Examining communication approaches -- Scrutinizing ethical issues -- Imparting the organizational culture -- Selecting and using communication technologies -- Managing data, information, knowledge, and action -- Providing performance feedback -- Communicating across organization boundaries -- Communicating about change -- Cultivating the innovative spirit -- Building a world-class communication system.

Phillip G. Clampitt's Communicating for Managerial Effectiveness, Fifth Edition equips students, managers, and executives with the strategies, tactics, and tools they need to effectively address and resolve communication issues that often arise in today's organizational environments. Focusing on how to add value to an organization through the use of effective communication, Clampitt skillfully guides readers into exploring thoughtful responses to common challenges, such as managing change, selecting the right communication technologies/tools, addressing ethical dilemmas, transforming data into knowledge, cultivating innovation, and providing useful performance feedback. He integrates theory, research, and real-world case studies into models designed to enhance understanding of complex communication issues--with emphasis on the "Wheel of Communication Effectiveness" model, which illustrates the unified nature of a world-class communication system.