عرض عادي
Harvard business review on increasing customer loyalty
نوع المادة :
نصالسلاسل:Harvard business review paperback seriesالناشر:Boston, Mass. : Harvard Business Review Press, [2011]تاريخ حقوق النشر: copyright 2011وصف:221 pages : illustrations ; 21 cmنوع المحتوى:- text
- unmediated
- volume
- 9781422162521 (pbk)
- 1422162524 (pbk)
- Harvard business review
- HF5415.525 H37 2011
المحتويات:
Machine generated contents note: Stop Trying to Delight Your Customers / Nicholas Toman -- Companies and the Customers Who Hate Them / Youngme Moon -- The One Number You Need to Grow / Frederick F. Reichheld -- Putting the Service-Profit Chain to Work / Leonard A. Schlesinger -- The Mismanagement of Customer Loyalty / V. Kumar -- CRM Done Right / Dianne Ledingham -- Diamonds in the Data Mine / Gary Loveman -- Want to Perfect Your Company's Service? Use Behavioral Science / Sriram Dasu -- Best Face Forward / Bernard J. Jaworski
| نوع المادة | المكتبة الحالية | رقم الطلب | رقم النسخة | حالة | تاريخ الإستحقاق | الباركود | |
|---|---|---|---|---|---|---|---|
كتاب
|
UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | HF5415.525 H37 2011 (إستعراض الرف(يفتح أدناه)) | C.1 | Library Use Only | داخل المكتبة فقط | 30010011312693 |
Browsing UAE Federation Library | مكتبة اتحاد الإمارات shelves, Shelving location: General Collection | المجموعات العامة إغلاق مستعرض الرف(يخفي مستعرض الرف)
| HF5415.525 .B39 2015 The membership economy : find your superusers, master the forever transaction, and build recurring revenue / | HF5415.525 .D34 2019 Creating customer loyalty : build lasting loyalty using customer experience management / | HF5415.525 .D34 2019 Creating customer loyalty : build lasting loyalty using customer experience management / | HF5415.525 H37 2011 Harvard business review on increasing customer loyalty | HF5415.525 M87 2001 The lifebelt : the definitive guide to managing customer retention / | HF5415.525 M87 2001 The lifebelt : the definitive guide to managing customer retention / | HF5415.525 .R87 2018 Customer loyalty and supply chain management : business-to-business customer loyalty analysis / |
Includes bibliographical references and index
Machine generated contents note: Stop Trying to Delight Your Customers / Nicholas Toman -- Companies and the Customers Who Hate Them / Youngme Moon -- The One Number You Need to Grow / Frederick F. Reichheld -- Putting the Service-Profit Chain to Work / Leonard A. Schlesinger -- The Mismanagement of Customer Loyalty / V. Kumar -- CRM Done Right / Dianne Ledingham -- Diamonds in the Data Mine / Gary Loveman -- Want to Perfect Your Company's Service? Use Behavioral Science / Sriram Dasu -- Best Face Forward / Bernard J. Jaworski
