Proliferation of the Internet economy : e-commerce for global adoption, resistance, and cultural evolution / Mahmud Akhter Shareef [and others].

"Premier reference source"--Cover.

Includes bibliographical references and index.

"This book specifically develops theories to understand service quality and quality management practice of EC which is completely a new and innovative effort to formulate perceptions of global consumers"--Provided by publisher.

Division I E-Commerce: A Global Phenomenon -- Chapter I Introduction to E-Commerce 1 -- Abstract 1 -- Introduction 1 -- Background 3 -- E-Commerce: A Global Phenomenon 5 -- References 7 -- Chapter II E-Commerce Background 9 -- Abstract 9 -- Introduction 9 -- Evolution of the Internet 11 -- Electronic-Commerce 15 -- References 33 -- Division II Service Quality for Global Consumers -- Chapter III Service Quality of E-Commerce for Global Consumers 40 -- Abstract 40 -- Introduction 40 -- Electronic-Commerce Service Quality 41 -- Models of EC Service Quality 44 -- Service Quality, Cultural Diversity, and EC Adoption and Proliferation 55 -- Related Issues 56 -- References 57 -- Chapter IV Global Quality Management Practice for E-Commerce 65 -- Abstract 65 -- Introduction 65 -- Quality and Quality Management Practice 67 -- Quality Concepts for EC 68 -- Quality Management Practice 71 -- Conclusion 72 -- References 74 -- Division III Adoption, Proliferation, and Resistance: Impact and Globalization -- Chapter V E-Commerce Diffusion: Critical Factors Affecting Diffusion of E-Commerce 79 -- Abstract 79 -- Introduction 80 -- Diffusion of E-Commerce 82 -- Impacts of Diffusion 84 -- Prime Stakeholders of Diffusion of E-Commerce 87 -- Critical Factors Affecting Diffusion of E-Commerce 90 -- Conclusion and Future Research Direction 98 -- References 100 -- Chapter VI Diffusion of E-Commerce in Developed and Developing Countries: Comparative Studies 107 -- Abstract 107 -- Case Studies 107 -- Comparative Statement 133 -- References 136 -- Chapter VII E-Commerce Adoption in Developing Countries 140 -- Abstract 140 -- Introduction 140 -- Literature Review on EC Adoption 143 -- Perspectives and Process of Adoption 146 -- Theoretical Framework for EC Adoption 148 -- Conclusion and Future Research Direction 157 -- References 159 -- Chapter VIII Influencing Factors and the Acceptance of Internet and E-Business Technologies in Maritime Canada's SMEs: An Analysis 168 -- Abstract 168 -- Introduction 169 -- Background Information 170 -- Research Methodology 174 -- Data Analysis and Results 175 -- Findings and Discussions 178 -- Conclusion 180 -- Acknowledgment 182 -- References 182 -- Appendix 184 -- Chapter IX Effect of Proliferation and Resistance of Internet Economy: Understanding Impact of Information and Communication Technology in Developing Countries 186 -- Abstract 186 -- Introduction 187 -- Purposes of Promoting Internet Economy 189 -- Barriers Against Proliferation of Internet Economy 195 -- Readiness, Digital Divide, and Capability 201 -- Impact of ICT and Conceptual Framework 203 -- Conclusion and Future Research Direction 211 -- References 213 -- Division IV Globalization of E-Commerce: Cultural Adaptation -- Chapter X Globalization and Relevant Strategy for E-Commerce 222 -- Abstract 222 -- Introduction 222 -- Definition of Related Concepts 227 -- Functional Characteristics and Issues of EC for Globalization 229 -- Literature Review: Globalization Strategy 230 -- Theoretical Framework for Strategy 232 -- Conclusion 240 -- References 242 -- Chapter XI Culturally Customizing International Web Sites 251 -- Abstract 251 -- Introduction 251 -- Localization 254 -- Importance of Web Site Cultural Customization 256 -- Depiction of Culture on International Web Sites 258 -- Impact of Web Site Cultural Customization 262 -- Conclusion 263 -- References 264 -- Chapter XII A Cultural Perspective on Web Site Localization 269 -- Abstract 269 -- Introduction 270 -- The Localization Model 272 -- A Brief Literature Review of Web Site Localization 274 -- Examples of Good and Bad Practices in Web Site Localization 276 -- The Localization Model: Why and How Useful? 277 -- Conclusion and Implications 277 -- References 279 -- Chapter XIII Conclusion, Implications, and Future Trends 281 -- Abstract 281 -- Introduction 281 -- Conclusion 282 -- Managerial Implications 288 -- Future Trends 291.