Management : principles and practices / Ricky W. Griffin.

Includes bibliographical references and index [675 702 page ].

Part I: AN INTRODUCTION TO MANAGEMENT -- 1. Managing and the Manager's Job -- 2. Traditional and Contemporary Issues and Challenges -- Part II: THE ENVIRONMENTAL CONTEXT OF MANAGEMENT -- 3. The Environment and Culture of Organizations -- 4. The Ethical and Social Environment -- 5. The Global Environment -- 6. The Multicultural Environment -- Part III: PLANNING AND DECISION MAKING -- 7. Basic Elements of Planning and Decision Making -- 8. Managing Strategy and Strategic Planning -- 9. Managing Decision Making and Problem Solving -- 10. Managing New Venture Formation and Entrepreneurship -- Part IV: THE CONTROLLING PROCESS -- 11. Basic Elements of Control -- 12. Managing Operations, Quality, and Productivity -- 13. Managing Information and Information Technology -- Part V: THE ORGANIZING PROCESS -- 14. Basic Elements of Organizing -- 15. Managing Organization Design -- 16. Managing Organization Change and Innovation -- 17. Managing Human Resources in Organizations -- Part VI: THE LEADING PROCESS -- 18. Basic Elements of Individual Behavior in Organizations -- 19. Managing Employee Motivation and Performance -- 20. Managing Leadership and Influence Processes -- 21. Managing Interpersonal Relations and Communication -- 22. Managing Work Groups and Teams.