Touch point leadership : creating collaborative energy across teams and organizations / Hilary Lines, Jacqueline Scholes-Rhodes.

Includes bibliographical references and index.

"The early 21st century has witnessed an erosion of trust in business leaders - in their capacity to deliver sustained growth and in the integrity which underpins their decisions. In responding to these challenges, Touchpoint Leadership puts forward a new leadership paradigm, asserting that relationships are the primary asset of a business. Drawing on a diverse array of case stories from their coaching work, the authors demonstrate how successful leaders apply touch point principles to building critical business relationships - between individuals, teams and business entities - with significant results. They provide a developmental framework through which individuals can scrutinize their own leadership, inject it with new life and meaning and release the energy and creativity necessary for collective learning and growth."--Publisher's website.

The case for touchpoint leadership -- Priming the touchpoint to become relational -- Pivotal relationships -- creating value within the organization -- Transforming partnership through the touchpoint -- Building and sustaining the collaborative enterprise -- Developing touchpoint mastery.