Communication works / Teri Kwal Gamble, Michael Gamble.

Includes bibliographical references (pages 471-495, 497-498)

pt. 1. The essentials of communication. Communication: begin right here! -- Communicating in a multicultural society and world -- The "I" behind the eye: perception and the self -- Language and meaning: helping minds meet -- Nonverbal communication: silent language speaks -- Listening, Feedback, and critical thinking -- part 2. Interpersonal communication. Understanding relationships -- Person-to-person: relationships in context -- part 3. Communicating in the small group. Groups and teams: strategies for decision making and problem solving -- Leading others and resolving conflict -- part 4. Communicating to the public. The speaker and the audience: the occasion and the subject -- Researching, supporting, and outlining your speech -- Preparing presentation aids and delivering your speech -- Informative speaking -- Persuasive speaking -- Appendix: Interviewing and developing professional relationships.