Check-in check-out / Gary K. Vallen, Jerome J. Vallen.

Includes bibliographical references and index.

Pt. 1. The hotel industry. chapter 1, The traditional hotel industry. chapter 2, The modern hotel industry. chapter 3, The structures of the hotel industry -- part 2. The reservation process. chapter 4, Forecasting availability and overbooking. chapter 5, Global reservations technologies. chapter 6, Individual reservations and group bookings -- part 3. Guest services and rate structures. chapter 7, Managing guest services. chapter 8, From arrival to rooming. chapter 9, The role of the room rate -- part 4. The revenue cycle. chapter 10, Billing the guest folio. chapter 11, Cash or credit : the city ledger -- part 5. Technology. chapter 12, The night audit. chapter 13, Hotel technology.

Now in its Ninth Edition, Check-in Check-Out remains the leading guide to managing profitable hotel operations. Extensively revised to reflect the industry's rapid change, it presents rich detail about best practices and future directions, while offering the widest coverage of any book in the field. Students gain an intuitive understanding based on the flow of the guest's experience: through reservation, arrival, registration, service purchasing, departure, billing, and recordkeeping. The entire rooms division is covered thoroughly, and linked to other hospitality functions, related industries, and the broader economy. Extensive new coverage includes: increased internationalization; green operations; new financing sources; boutique and urban collections; new reservations strategies; and much more. This edition has been streamlined to help students learn more in less time, and contains 150+ exhibits to promote visual learning.