Lean production : implementing a world-class system / John Black.

Includes bibliographical references (pages 185-188) and index.

Ch. 1. What is a Lean, World-Class Production System? -- Ch. 2. Getting Lean -- the Route to World-Class Production -- Ch. 3. Japanese Roots -- Toyota, Toyota, Toyota -- Insight: Defects, Mistakes, and Inspections -- Ch. 4. Building the Foundation -- Employee Involvement and the Example of Boeing's 757 Airplane Productivity Program -- Insight: The Boeing 737 Lean Story -- Ch. 5. Erecting the Roof -- the Crucial Role of Leaders -- Insight: What a Great Leader Looks Like -- the Selby Philosophy, the Staples Conversion, and the Mulally Factor -- Ch. 6. Promoting the Process -- the Power of the Promotion Office -- Ch. 7. Japan Study Missions -- the Power of Learning and Doing -- Ch. 8. Champions, Consultants, Sensei -- the Differences and Their Key Roles -- Insight: About Inventory and Kanban -- Ch. 9. Roadmap -- Striving for Perfection Through Kaizen -- Insight: Implementation in a Small Company -- Ch. 10. Beyond Manufacturing -- the Office and Service Industry Wasteland -- Insight: Lean Production in a Service Organization -- Summary: The Opportunity Is Yours to Choose -- App. I. Ten Lessons for a Lean, World-Class Production System -- App. II. Further Reading.

"This newly-revised and greatly expanded volume aims to provide a readable, real-world roadmap for putting into place the indispensable strategy and tactics managers need to make lean work and move their organizations - whether manufacturing or service-based - toward a world-class production system. Drawing upon decades of experience in the front lines of lean production and organizational transformation, the author provides cases, anecdotes, examples, rationales, and concrete tools to help business leaders stop talking about lean production and actually make progress toward achieving it. It's the perfect resource for leaders at all levels who are interested in improving their competitiveness, building more successful operations, and moving toward world-class performance in customer satisfaction, profitability, and employee satisfaction."--Jacket.