The Canadian experience of public sector management reform (1995-2002).

Revised edition of: Current good practices and new developments in public service management : a profile of the public services of Canada. 1994.

Includes bibliographical references.

The Canadian Context -- Organisation and Machinery of Government -- Managing People -- Modernising Human Resources Management in the Public Service of Canada -- Staffing the Public Service--the Public Service Commission -- Classification Reform -- Ensuring Non-discrimination in Employment Practices -- Continuous Learning -- Values and Ethics -- Human Resources Planning -- Human Resources Information Systems -- Advisory Committee on Senior Level Retention and Compensation -- Pride and Recognition -- The Public Service Employee Survey -- Health and Safety in the Workplace -- Official Languages -- Service Improvement -- Service Transformation and Multi-channel Integration -- Common, Secure Infrastructure -- Policy and Standards Frameworks -- Communications and Marketing -- Human Resources -- Measuring Progress -- Organisational Forms and Alternative Service Delivery -- Stewardship -- Managing Expenditures -- Modern Comptrollership -- Risk Management -- Strengthening Evaluation and Internal Audit -- Performance Reporting -- Accrual Accounting/Financial Information Strategy -- Improving Real Property Management -- The Policy-Making Process -- Institutional Arrangements for Policy Development -- Roles and Responsibilities in Policy Management -- Reform of the Policy Development Process -- New Initiatives Intended at Strengthening Policy-Making -- Recent Developments in the Management of Key Policy Issues.