Administrative assistant's and secretary's handbook / by James Stroman, Kevin Wilson, Jennifer Wauson.

Updated edition of: Administrative assistant's and secretary's handbook. 2nd edition.

Includes index.

Overview for the new administrative assistant -- Daily routine -- Telephone usage -- Mail services and shipping -- Travel arrangements -- Meetings -- Time management -- Keeping accurate records -- Office machines -- Telecommunications equipment -- Computer hardware -- Computer software -- Database management -- Computer networking -- E-mail -- Using the internet -- Web conferencing -- Spreadsheet software -- Data security -- Keyboarding skills -- Word processing -- Desktop publishing -- Using Powerpoint -- Troubleshooting computer problems -- Office ergonomics -- Glossary of computer terms -- The business letter -- Other written communications -- Forms of address -- Legal documents and terms -- Grammar -- Language, usage, and style -- Common English usage problems -- Spelling -- Pronunciation -- Punctuation -- Numerals -- Bookkeeping and accounting -- Business taxes -- Banking -- Special business and financial information for the small business -- Weights and measures -- Your future -- Presentation skills -- Communications skills -- Office management and supervision.

This reference offers practical advice and tips for all levels of administrative professionals. This second edition features ten new chapters to reflect changes related to business technologies such as e-mail, networks, online data storage, and information security. Coverage includes general procedures, office equipment and computers, business documents, language usage, financial activities, and careers. Material on software comes with screen shots, examples, and definitions. Stroman has written a previous manual for secretaries.