Cases on the human side of information technology / Mehdi Khosrow-Pour, editor.

Includes bibliographical references and index.

Enterprise system development in higher education / Bongsug Chae, Marshall Scott Poole -- Laurier IT priorities / Ron Craig -- End-user system development: lessons from a case study of IT usage in an engineering organization / Murray E. Jennex -- Reorganizing information technology services in an academic environment / Marcy Kittner, Craig Van Slyke -- The rise and fall of a Dot-Com: Lessons learned from LivingCo / Judy E. Scott -- Information management in higher education administration: a slow drive on the information superhighway / Gunapala Edirisooriya -- The QUIPUDATA case: implementing a quality initiative in an IT organization / Martin Santana-Ormeño [and others] -- Social impacts of computer-mediated communication on strategic change / Dubravka Cecez-Kecmanovic, Andy Busuttil -- How to successfully manage an IT department under turbulent conditions: a case study / A.C. Leonard -- Risks and rewards: good citizenship and technologically proficient faculty / Scott R. Sechrist, Dorothy E. Finnegan -- Student laptop ownership requirement and centralization of information technology services at a large public university / Gregory B. Newby -- Toy or useful technology? Diffusing telemedicine in three Boston hospitals / Hüseyin Tanriverdi, C. Suzanne Iacono -- Humanware issues in a government management information systems implementation / Susan K. Lippert.

The institutionalisation of user participation for systems development in Telecom Éireann / Tom Butler, Brian Fitzgerald -- Enabling electronic medicine at KiwiCare: the case of video conferencing adoption for psychiatry in New Zealand / Nabeel Al Qirim -- Building a paperless service: making the internship connection / Theresa M. Vitolo, Aaron J. Sparks -- Turning E-commerce theory into action in Ireland: taming the Celtic tiger / Ira Yermish, Dale A. Bondanza -- Problems, their causes and effects in the use of information systems: a case of a scientific library / Katariina Jalonen, Mika Kirveennummi, Vesa Torvinen -- Reality vs. plan: how organizational E-commerce strategies evolved / David Gordon, James E. Skibo -- Setting up to fail: the case of Midwest MBA / Andrew Urbaczewski, Jo Ellen Moore -- Inca Foods:reaching new customers worldwide / J. Martin Santana, Jaime Serida, Antonio Diaz -- End-user computing at BRECI: the ordeals of a one-person IS department / Kathleen Moffitt -- Analyzing the evolution of end user information technology performance: a longitudinal study of a county budget office / John Sacco, Darrene Hackler -- The training challenge: installing a POS for improved reporting and customer satisfaction / Janette Moody, David Jordan -- An expectation of privacy: When does an employer have the right to monitor employee e-mail messages? / Andrew Urbaczewski, Juho Rikala -- A three-tiered approach to global E-commerce: experiences of Nu Skin International / David Paper, Ken Tingey.