The concise handbook of management : a practitioner's approach / Jonathan T. Scott.

Includes bibliographical references (pages 241-250) and index.

"Focusing on the belief that everything a manager does must be customer oriented, the Concise Handbook of Management: A Practitioner's Approach gives you an overview of everything you need to know about managing in one practical, concise book. This plain-talking guide not only explains management theories but also presents commonsense suggestions on the best ways to manage effectively, no matter what type of business you are in. Taking a practitioner's approach of discussing management issues with customers ultimately in mind, this practical book is motivating, easily understandable, and entertaining to boot."--Jacket.

Preface: Why Another Book About Management? -- Building The Management Foundation -- What Is Management? -- A Brief History of Management -- The Industrial Revolution and the Division of Labor -- The Study of Management Begins -- The Evolution of Scientific Management -- Perhaps the Most Important Study of All -- The First Three Steps to Becoming a Good Manager -- Mind-Set -- Integrity -- Training -- Understanding the Importance of Customers -- Losing Touch -- Understanding External and Internal Customers -- The Ten Commandments of Business Success -- What Is Good Customer Service? -- The Final Word -- Basic Thoughts on and Theories of Management -- Management Competencies and Styles -- Managerial Competencies -- Managerial Styles -- To Recap -- Getting the Most from Employees -- Tapping into the Workforce -- Delegating Responsibility -- The Employee-Customer Connection -- Employee Empowerment -- Organizational Structures and Cultures -- Bureaucratic and Adaptive Organizations -- Organizational Cultures -- Can Structure and Culture Be Changed? -- Managing Change -- Preparing for Organizational Change -- Understanding Resistance to Change -- Building the Commitment to Change -- Change Management: Some Examples -- Managing Conflict -- The Value of Conflict -- The Nature of Work-Related Conflict -- Dealing with Conflict -- Battling the Stress That Work and Conflict Create -- Managing Teams and Work Groups -- Types of Teams -- Developing a Functional Team -- Overcoming the Obstacles of a Team -- Managing by Objectives.