Includes bibliographical references (pages 71-79).

Introduction -- Literature review -- Theory -- Methodology : focus group analysis -- Experience 1 : I hate reading, it's hard -- Experience 2 : the questions are too difficult -- Experience 3 : the passages are long and difficult -- Experience 4 : the topics are unfamiliar -- Experience 5 : the topics are not interesting -- Experience 6 : the vocabulary is too difficult -- Experience 7 : there is not enough time -- Conclusions.