Running the gauntlet : essential business lessons to lead, drive change, and grow profits / Jeffrey W. Hayzlett with Jim Eber.

Includes index.

Contents note continued: chapter 6 Change the mood, change the culture, then move on to people and processes. Remember: you can't be cool and look like Elmer Fudd! -- chapter 7 Be relentless in driving the change you want in your people and all parts of your business---be the change you want to see in the world -- chapter 8 Work across the seams of the company. Stick your nose into everything. Be a cheerleader and a white buffalo. Cause tension at every turn! -- chapter 9 You can teach a pig to kiss, but it usually gets messy and pisses off the pig. Please, please, please fire the right people -- chapter 10 Great people, like great horses, don't want to get in the trailer even if they know they are leaving a bad place. Make them want to go -- chapter 11 Accept and encourage mistakes! Mistakes help you assess your team and determine if you need to recruit people or skilled technicians.

Contents note continued: chapter 12 Got people in the right positions? Great! Now ensure respect for each position, and then get the heck out of the way so you can lead -- chapter 13 Be direct and talk about the elephants in the room. Even ride èm and teach èm tricks---it's a better way, even if it feels wrong -- chapter 14 Process makes perfect! Corporate cultures are hard to change. Change processes first. Speed is good, but Fast is better -- chapter 15 Change your tune and be pitch perfect: hook me in 8 seconds (the lean-in factor); sell me in 110 seconds (close the deal). What's your 118? -- chapter 16 Mastering your 118 (a.k.a. elevator pitch 2.0): a step-by-step primer -- chapter 17 Just because you killed a cow doesn't mean you're gonna eat steak for dinner. There's lots of messy work to do, and none of it is easy -- Grow Bigger: Starting and Sustaining Momentum.

Contents note continued: chapter 18 Never approach a bull from the front, a horse from the back, or a fool from any direction. And don't squat with your spurs on! -- chapter 19 Battle is the most magnificent competition in which a human being can indulge. It brings out all that is best; it removes all that is base -- chapter 20 Smart drivers know where traffic jams are before they hit them. So do smart change agents. Anticipate problems and avoid them before they arise -- chapter 21 The art of war: "Define your tactics to drive demand and translate potential combat power into victorious battles and engagements." -- chapter 22 Fail big! If you're going to fail with an idea, do it big, and then learn to take responsibility for what comes next -- chapter 23 Be prepared to attack, respond, and not respond. Decide what you're going to defend and what you're going to let go.

Contents note continued: chapter 24 Nothing personal? Of course it is! But don't take the bait. Don't believe the bad stuff. Grow a thicker skin and take the high road -- chapter 25 Make it personal! Get as close to your customers as you possibly can, and then get closer still so you can give them a squeeze -- chapter 26 Do your customer service George Eastman style: "You press the button, we do the rest." Next time, ask yourself, "What would George do?" -- chapter 27 Speed means nothing if your customers only get annoyed faster. Don't just say customer service is a priority---make it one -- chapter 28 The customer is always in charge. Engage customers on this level in social media and dare to be radically transparent -- chapter 29 Establish a Focused Executive Program that delivers top-to-top, one-to-one strategic relationships that target your top customers -- chapter 30 Stampedes lead to fast results, but they're expensive and exhausting. Create scalable plans that unfold as you grow.

Contents note continued: chapter 31 Never compromise on creativity when you know it is the right thing to do for your brand and your customers -- chapter 32 Adapt or die! Change is not an end in itself, but a chance to expand on success and to understand the "boomerang effect" of change -- chapter 33 Don't get mad. Don't get even. Just get ahead and never give up! Outlast the bastards who will try to destroy what you do. Be relentless -- Grow! Courage is being scared to death, but saddling up anyway. The song of the change agent is the song of the Dog Soldier. Are you ready? Grow!

Offers advice on seeking organizational changes rather than allowing them to happen.