Business process crowdsourcing : concept, ontology and decision support / Nguyen Hoang Thuan.

Intro; Foreword; References; Acknowledgements; Contents; Abbreviations; List of Figures; List of Tables; 1 Introduction; 1.1 Research Context; 1.2 Research Problem and Objectives; 1.3 Research Approach; 1.4 Research Significance; 1.5 Structure of the Book; 2 Background; 2.1 The Concept of Crowdsourcing; 2.1.1 Main Idea Behind Crowdsourcing; 2.1.2 Related Concepts; 2.1.3 Crowdsourcing Definition; 2.2 Crowdsourcing Classifications, Taxonomies, and Typologies; 2.2.1 Applications; 2.2.2 Tasks; 2.2.3 Members of the Crowd; 2.2.4 Platforms; 2.3 Current State of Business Process Crowdsourcing.

2.3.1 Crowdsourcing Process2.3.2 Business Process Crowdsourcing; 2.3.3 An Analytical Framework of Business Process Crowdsourcing; 2.3.4 Discussion; 2.4 Chapter Summary; 3 Business Process Crowdsourcing: Building Blocks; 3.1 Scoping Knowledge Sources; 3.1.1 Scoping Review Process; 3.2 Findings; 3.2.1 Building Blocks of BPC; 3.2.2 Factors Influencing the Decision to Crowdsource; 3.3 Summary and Discussion; 4 Business Process Crowdsourcing: Model and Case Study; 4.1 A Process Model for BPC Establishment; 4.2 A Framework Supporting the Decision to Crowdsource; 4.3 Case Studies.

4.3.1 Overview of the Approach4.3.2 Case Study Design; 4.3.3 Case Study Results; 4.4 Summary and Discussion; 5 Ontology of Business Process Crowdsourcing; 5.1 Ontology Building Process; 5.2 An Ontology of BPC; 5.2.1 Salient Concepts; 5.2.2 Hierarchy Relationships; 5.2.3 Decision Making Relationships and Business Rules; 5.3 BPC Ontology Evaluation: Triangulation; 5.4 Summary and Discussion; 6 Business Process Crowdsourcing: Decision Support Tool; 6.1 Architecture and Decision Tables; 6.2 Tool Development; 6.2.1 The First Prototype; 6.2.2 Pilot Experiment.

6.2.3 Feedback for Revision and the Second Prototype6.3 Experiment; 6.3.1 Experimental Overview; 6.3.2 Experimental Design; 6.3.3 Experimental Results; 6.4 Focus Group; 6.4.1 Overview of the Approach; 6.4.2 Focus Group Design; 6.4.3 Focus Group Results; 6.5 Summary and Discussion; 7 Discussion and Conclusion; 7.1 Interrelated Results; 7.1.1 Addressing the Research Objectives; 7.2 Research Contributions; 7.2.1 A New Approach for Establishing Crowdsourcing as an Organisational Business Process; 7.2.2 The Importance of the Ontology; 7.2.3 Empirical Findings.

7.2.4 Progression of Business Process Crowdsourcing7.3 Contributions to Practice; 7.4 Limitations of the Research; 7.5 Conclusion and Future Work; References.