Culturally mindful communication : essential skills for public and nonprofit professionals / Masami Nishishiba.

Includes bibliographical references and index.

"Intercultural communication is a necessary skill for those who work in the public and nonprofit sectors, and yet there is a dearth of literature available to help public and nonprofit professionals effectively communicate, interact, and lead in a multicultural society. Drawing on research in intercultural communication, psychology, and public and nonprofit administration, Culturally Mindful Communication provides practical strategies for students and practitioners of public service to improve their intercultural communication skills."--book cover

Introduction: Why do public and nonprofit professionals need to be culturally mindful communicators? -- Understanding cultural differences -- Understanding the intercultural communication process -- Verbal communication -- Nonverbal communication -- What hinders culturally mindful communication? Stereotyping, prejudice, and social privilege -- Working in a multicultural team -- Working with multicultural stakeholders in the community -- Leading with culturally mindful communication.