Effective helping : interviewing and counseling techniques / Barbara F. Okun, Northeastern University, Ricki E. Kantrowitz, Westfield State University.

Includes bibliographical references and index.

I. Introduction The twenty-first century -- The purpose of this book -- Who is the helper? -- The two stages of counseling -- The human relations counseling model -- Summary -- References and further reading -- 2. The helping relationship Kinds of helping relationships -- How helping relationships develop -- What makes a helper effective? -- Effective communication behaviors -- Characteristics of effective helpers -- Helper self-assessment -- Client variables -- Summary -- Comments on exercises -- References and further reading -- 3. Communication skills Perceiving nonverbal messages -- Hearing verbal messages -- Responding verbally and nonverbally -- Advanced verbal response skills -- Silence -- Summary -- Exercise answers -- References and further reading -- 4. Stage 1: Building relationships and establishing goals Conditions affecting the relationship stage -- Step 1: initiation/entry -- Step 2: clarification of presenting problem -- Step 3: definition of structure/contract -- Step 4: intensive exploration of problems -- Step 5: establishment of possible goals and objectives -- Summary -- Exercise answers -- References and further reading -- 5. Helping theory Peronal theories of human behavior -- Psychodynamic theory -- Phenomenological theory -- Behavioral theory -- Cognitive and cognitive-behavioral theories -- Summary -- References and further reading -- 6. Current theorectical perspectives Integrative theoretical approaches -- Constructivism -- Feminist therapies -- Multicultural models -- Multimodal theory and therapy -- Ecological systems perspective -- Contemporary therapeutic approaches -- Phenomenological: motivational interviewing -- Third wave behavioral therapy -- Acceptance and commitment therapy --Dialectical behavioral therapy -- Summary -- References and further reading -- 7. Introduction to strategies Strategies and the three main problem areas -- Affective strategies -- Affective-cognitive strategies -- Cognitive strategies -- Cognitive-behavioral strategies -- Behavioral strategies -- Strategies that cut across domains -- Summary -- Exercise answers -- References and further reading -- 8. Stage 2: Applying strategies Step 1: mutual acceptance of defined goals and objectives -- Step 2: planning of strategies -- Step 3: use of strategies -- Step 4: evaluation of strategies -- Step 5: termination -- Step 6: follow up -- Case studies -- Summary -- Exercise answers -- References and further reading -- 9. Crisis theory and intervention What is a crisis? -- Kinds of crises -- What is a disaster? -- Who deals with crises and disasters? -- Crisis theory -- Crisis and disaster intervention -- Forms of crisis intervention -- Summary -- References and further reading -- 10. Issues affecting helping Personal values -- Sexism and heterosexism -- Racism, clasissm, and ethnocentrism -- Ageism -- Ethical consideration s-- Boundary violations and boundary crossings -- Other issues that affect the counseling process -- Common problems you may encounter as a helper -- Recent trends -- Summary and conclusions -- References and further reading -- Appendix A: observer's guide to rating communication skills -- Appendix B: sample psychotherapy policies -- Appendix C: sample client information sheet -- Appendix D: What is a HIPAA? -- Glossary -- Index.

"Barbara Okun and Ricki Kantrowitz's practical introduction to counseling has helped thousands of readers become effective and empathic helpers. Logical, easy-to-understand, and applicable, EFFECTIVE HELPING: INTERVIEWING AND COUNSELING TECHNIQUES, Eighth Edition, continues to use a unique framework to help readers enhance their self-awareness and their understanding of contemporary forces. The book is infused with many case examples, dialogues, tables, and experiential exercises. The authors help readers develop basic helping skills based on empathic responsive listening, introduce them to theoretical principles, and enable them to effectively integrate theory and practice in a way that is appropriate to their level of training. The learning-by-practice format promotes the active integration of the skills that will prepare students for the realities of what it's like to be a helper."-- Publisher's website.