Transform Customer Experience : how to achieve customer success and create exceptional cx / Isabella Villani
نوع المادة : نصاللغة: الإنجليزية الناشر:Milton, Australia: John Wiley, 2019وصف:xviii, 269 pages: illustrations ; 24 cmنوع المحتوى:- text
- unmediated
- volume
- HF5415.55 .V555 2019
نوع المادة | المكتبة الحالية | رقم الطلب | رقم النسخة | حالة | تاريخ الإستحقاق | الباركود | |
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كتاب | UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | HF5415.55 .V555 2019 (إستعراض الرف(يفتح أدناه)) | C.1 | Library Use Only | داخل المكتبة فقط | 30020000066691 | ||
كتاب | UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | HF5415.55 .V555 2019 (إستعراض الرف(يفتح أدناه)) | C.2 | المتاح | 30020000066690 |
Browsing UAE Federation Library | مكتبة اتحاد الإمارات shelves, Shelving location: General Collection | المجموعات العامة إغلاق مستعرض الرف(يخفي مستعرض الرف)
HF5415.55 S35 2003 Customer experience management : a revolutionary approach to connecting with your customers / | HF5415.55 .S54 2012 The 4 A's of marketing : creating value for customers, companies and society / | HF5415.55 .V555 2019 Transform Customer Experience : | HF5415.55 .V555 2019 Transform Customer Experience : | HF5415.7 H33 2003 Gower handbook of supply chain management / | HF5415.7 H3312 2008 ادارة الامداد و التوزيع / | HF5415.7 H3312 2008 ادارة الامداد و التوزيع / |
Your customers are your future. Smartphones, social media and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards and reshaping your business with customer experience (CX) at its heart. From services to products, online to in-person, small-scale to multinational, your customers' loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution. Transform Customer Experience offers real-life insights into effective strategies for developing and implementing Customer Experience (CX) programs in a range of corporate, governmental and non-profit environments. Shows you how to address dimensions of diversity in the customer base Outlines customer journey mapping Discusses the implications of customers' omnichannel engagement Addresses the importance of positive employee experience in establishing a supportive CX culture. Transform Customer Experience explains why you need to embed customer experience in your organisation and shows you how to do it