Transforming the IT services lifecycle with AI technologies / Kristof Kloeckner, John Davis, Nicholas C. Fuller, Giovanni Lanfranchi, Stefan Pappe, Amit Paradkar, Larisa Shwartz, Maheswaran Surendra, Dorothea Wiesmann
نوع المادة :
نصاللغة: الإنجليزية السلاسل:SpringerBriefs in computer scienceالناشر:Cham, Switzerland : Springer, 2018وصف:ix, 100 pages : illustrations ; 24 cmنوع المحتوى:- text
- unmediated
- volume
- 9783319940489
- 3319940481
- 9783319940472
- T58.64 .K564 2018
| نوع المادة | المكتبة الحالية | رقم الطلب | رقم النسخة | حالة | تاريخ الإستحقاق | الباركود | |
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كتاب
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UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | T58.64 .K564 2018 (إستعراض الرف(يفتح أدناه)) | C.1 | Library Use Only | داخل المكتبة فقط | 30020000208118 |
Browsing UAE Federation Library | مكتبة اتحاد الإمارات shelves, Shelving location: General Collection | المجموعات العامة إغلاق مستعرض الرف(يخفي مستعرض الرف)
| T58.64 .H36 1988 Handbook of information resource management / | T58.64 .H36 1988 Handbook of information resource management / | T 58.64 I54 1998 Information systems management in practice | T58.64 .K564 2018 Transforming the IT services lifecycle with AI technologies / | T58.64 L33 2012 Data governance: How to design, deploy, and sustain an effective data governance program / | T58.64 L33 2012 Data governance: How to design, deploy, and sustain an effective data governance program / | T58.64 L33 2012 Data governance: How to design, deploy, and sustain an effective data governance program / |
Includes bibliographical references
Introduction -- Gaining insight from operational data for automated responses -- Gaining insight from operational data for service optimization -- AI for solution design -- Conversational IT service management -- Practical advice for introducing AI into service management
As more and more industries are experiencing digital disruption, using information technology to enable a competitive advantage becomes a critical success factor for all enterprises. This book will cover the authors' insights on how AI technologies can fundamentally reshape the IT services delivery lifecycle to deliver better business outcomes through a data-driven and knowledge-based approach. Three main challenges and the technologies to address them are discussed in detail: Gaining actionable insight from operational data for service management automation and improved human decision making, Capturing and enhancing expert knowledge throughout the lifecycle from solution design to ongoing service improvement , Enabling self-service for service requests and problem resolution, through intuitive natural language interfaces, The authors are top researchers and practitioners with deep experience in the fields of artificial intelligence and IT service management and are discussing both practical advice for IT teams and advanced research results. The topics will appeal to CIOs and CTOs as well as researchers who want to understand the state of the art of applying artificial intelligence to a very complex problem space. There is no other book on this subject currently available. Although the book is planned to be concise, it will comprehensively discuss topics like gaining insight from operational data for automatic problem diagnosis and resolution as well as continuous service optimization, AI for solution design and conversational self-service systems
