Business process change : a business process management guide for managers and process professionals / Paul Harmon ; forewords by Michael Rosemann and Thomas Davenport.

Includes bibliographical references and index.

1. Business Process Change -- Part I. Organization-Wide Concerns -- Strategy, Value Chains, Business Initiatives, and Competitive Advantage -- 3. Understanding Your Organization -- 4. Business Architecture -- 5. Measuring Process Performance -- 6. Process Management -- 7. An Executive Level BPM Group -- Part II. Process Level Concerns -- 8. Understanding and Scoping Process Problems -- 9. Modeling Business Processes -- 10. Human Performance Analysis, Automation, and Decision Management -- 11. Managing and Measuring a Specific Business Process -- 12. Incremental Improvement with Lean and Six Sigma -- 13. The BPTrends Process: Redesign Methodology -- 14. The Rental Cars-R-Us Case Study -- Part III. Implementation Level Concerns -- 15. Software Tools for Business Process Analysis and Design -- 16. Business Process Management Suites -- 17. ERP-Driven Redesign -- 18. The Future of Business Process Management.

Business Process Change: A Business Process Management Guide for Managers and Process Professionals, Fourth Edition, provides a balanced view of the field of business process change. Bestselling author and renowned expert in the field Paul Harmon offers concepts, methods, cases for all aspects, and phases of successful business process improvement. Students and professionals alike will benefit from the comprehensive coverage and customizable, integrated approach to broad business process management that focuses on improving efficiency and productivity. In this updated Edition, particular attention is paid to the impact of disruptive technology on business and the need for agile transformation. --www.elsevier.com