Making Six Sigma last : managing the balance between cultural and technical change / George Eckes

Includes index

Includes bibliographical references and index

Six Sigma acceptance: the ignored element in implementation -- Creating the need for a Six Sigma culture -- Overcoming Six Sigma resistance -- Molding the Six Sigma vision, results, and behaviors -- Creating the Six Sigma culture -- Measuring the Six Sigma culture -- Profiles in Six Sigma leadership -- Pitfalls to avoid in creating the Six Sigma culture -- Last thoughts

No one knows Six Sigma, which seeks near perfect customer satisfaction, like George Eckes, the consultant who literally wrote the book on it (The Six Sigma Revolution: How General Electric and Others Turned Process into Profits). In his second book, Eckes emphasizes the importance of molding organizational culture to generate broad acceptance of a Six Sigma initiative, using illustrative examples from his workshops. He describes ways to overcome internal resistance to change, to sell the program's benefits and to get key people as well as the masses on board. If you are launching a Six Sigma program, Eckes provides many specific suggestions of strategies you can employ. But because much of Eckes' wisdom can be applied more generally to organizational change efforts, getAbstract recommends this insightful book to any executive, whether or not Six Sigma is your strategy of choice