Developing bots with QnA Maker Service : integration with Azure Bot Service and Microsoft Bot Framework / Kasam Shaikh

Includes index

Intro -- Table of Contents -- About the Author -- About the Technical Reviewer -- Acknowledgments -- Chapter 1: Eagle-Eye View of Azure Cognitive Services -- The What and Why of Cognitive Services -- Artificial Intelligence -- Machine Learning -- Azure Cognitive Services -- Who Offers Cognitive Services -- Azure Cognitive Services APIs at a Glance -- The Vision Category -- Computer Vision -- The Face Service -- The Video Indexer Service -- The Content Moderator Service -- The Custom Vision Service -- The Speech Category -- Bing Speech -- Speaker Recognition -- Translator Speech -- Speech Services -- Custom Speech -- The Language Category. Text Analytics Translator Text -- Bing Spell Check -- Language Understanding -- The Knowledge Category -- QnAMaker -- The Search Category -- Cognitive Services Labs -- Pricing of Azure Cognitive Services -- Using Azure Cognitive Services -- Summary -- Chapter 2: The What, When, Why, and How of the QnAMaker Service -- Why You Need the QnAMaker Service -- What Is QnAMaker? -- The QnAMaker Architecture -- The Control Plane -- The QnAMaker Portal -- The Management APIs -- The Data Plane -- Creating a QnAMaker Service -- Registering Your Service -- Using Automation Options -- Finishing the Project -- Summary -- Chapter 3: Creating the FAQ Bot Backend from ScratchWays to Create a Knowledgebase -- The Lifecycle of a Knowledgebase -- Associating with the QnAMaker Service -- Step 1: Create a QnA Service in Microsoft Azure -- Step 2: Associate an Existing QnA Maker Service with a Knowledgebase -- Step 3: Name the Knowledgebase Service -- Step 4: Provide the Content Source -- Step 5: Create Your Knowledgebase -- Save and Train -- Publishing the Knowledgebase -- Summary -- Chapter 4: Talk with Azure Bot Framework -- Recap: What Is a Bot? -- The Azure Web App Bot -- Getting Started with Azure Web App Bot. Integrating with the QnAMaker Knowledgebase Reading QnAMaker Parameters -- Testing the Bot -- Summary -- Chapter 5: Connecting FAQ Bot to Social Channels -- Available Social Channels -- Connecting the Bot to Telegram -- Exploring the Default Web Chat Channel -- Deleting a Connected Channel -- Summary -- Chapter 6: Bot Build Management -- Building a Bot Online -- Using the Online Code Editor -- Changing the Bot Code Online -- Spinning Up the Bot Code -- Building the Bot Code Locally -- Continuous Deployment -- Summary -- Chapter 7: Things You Must Know About the QnAMaker Knowledgebase -- Updating the Knowledgebase -- Edit Settings. Adding Questions and Answers ManuallyAdding Alternate Questions -- Adding Filters -- Adding Multiple Users to a Knowledgebase -- Supported Languages -- The Settings Page of QnAMaker -- Live Chat Logs -- Testing the Knowledgebase -- Summary -- Chapter 8: A Step Toward Having an Interactive and Cost-Effective FAQ Bot -- Adding Hyperlinks -- Rich Cards -- Implementing a Hero Card -- Testing the Hero Card -- Queries and Myths -- How I Can Make QnA Maker Extract My Organization's Intranet Page? -- Can I Identify Who Is Talking to My FAQ Bot? -- Can QnAMaker Extract an Unstructured Format?

Learn to develop bots with zero coding knowledge using the Azure Cognitive QnA Maker service, a GUI cognitive service from Microsoft. This book shows you how to integrate QnA Maker with the Azure Bot Service and Microsoft Bot Framework, along with how to integrate your bot with social channels such as Web Chat, and Telegram. You will learn what QnA Maker is, why you should use this service in enterprise settings, when you should use this service, and how you should use the service. Developing Bots with QnA Maker Service takes you through the QnA Maker FAQ knowledge base with Azure Bot Service, where you will discover how to get started with a web app bot using Azure Portal. This section culminates in deploying your bot on Azure Web App, making your bot live. Next, you will learn QnA Maker with the .NET Framework and Visual Studio 2017 along with ways to manage QnA Maker service post deployment. Finally, you will learn how to add media content including videos and images to the QnA Maker knowledge base. After reading this book you will be able to develop bots using the latest .NET Framework, Visual Studio 2017, and the Microsoft online code editor. You will: Customize QnA Maker default components, using Azure portal Work with Microsoft Bot Framework Develop and integrate FAQ bots with Azure Bot Service Manage FAQ bots using the .NET Framework and Azure Portal