Lean retail and wholesale : use lean to survive (and thrive!) in the new global economy with its higher operating expenses, increased competition, and diminished consumer loyalty / Paul A. Myerson.

Includes bibliographical references (pages 305-312) and index.

Ch. 1. Introduction: Using Lean as a Tool to Survive and Thrive in Retail and Wholesae -- Ch. 2. (R)evolution of Retail: From the General Store to E-commerce -- Ch. 3. The Lean Journey: From Goods to Services -- Ch. 4. Lean Retail and Wholesale: Early Signs of Promise -- Ch. 5. Thinking Lean: Basic Lean Concepts and Tools -- Building a Solid Foundation -- Ch. 6. Thinking Lean: Advanced Lean Concepts and Tools -- KISS (Keep It Simple and Straightforward) -- Ch. 7. Being Lean: Retail Strategy -- Sales and Marketing, Location ... and Customer Relationship Management -- Ch. 8. Being Lean: Merchandise Management -- Planning, Buying, Pricing, and Communications -- Ch. 9. Being Lean: Store Operations Management -- Ch. 10. Being Lean: Retail and Wholesale Distribution -- Ch. 11. Being Lean: Getting Started -- Lean Assessments and Value Stream Mapping -- Ch. 12. Staying Lean: Leadership, Culture, Teams, and Key Success Factors -- Ch. 13. Becoming Even Leaner: Partnering, Outsourcing (Private Labeling) ... and Lean Systems -- Ch. 14. Critical Thinking and Continuous Improvement: Methodology, Education, Training, and Analytics -- Ch. 15. Defining and Measuring Success: Measurements and Current Statistics -- Ch. 16. The Road Ahead: Thoughts and Suggestions on the Future of Lean in Retail and Wholesale.

This book "examines Lean opportunities from the viewpoint of retail strategy, merchandise management, and store and distribution operations, and provides a holistic, systematic approach for identifying and eliminating non-value-added activities. The Lean techniques presented can be applied to traditional brick-and-mortar retailers and wholesalers as well as e-business."--Back cover.