Case studies in public services management / edited by Alan Lawton and David McKevitt.

Includes bibliographical references and index.

1. The Vision and Reality of an Executive Agency / Charles Ferguson and Deirdre McGill -- 2. Strategic Change at Kirby College / Julie Rayner -- 3. Strategic Change in Local Government Management: Comparative Case Studies / Alan Lawton and David McKevitt -- 4. Light at the End of the Tunnel / Paul Ketchley and Pierre Mongin -- 5. Merging into Ribbon / Mike Dempsey -- 6. The Metropolitan Police Plus Programme / Garry Elliot -- 7. Implementing Community Care / Alan Lawton -- 8. Wellcare Hospital Trust / Alan Lawton and David McKevitt -- 9. Networking in Wales: European Regional Development Fund and Welsh Office - Local Authority Relations / Russell Deacon and Alan Lawton -- 10. Local Authority Decision Making: The Traders of the Uffizi Gallery in Florence / Chiara Narcisi -- 11. Capital Accounting Case Study: UK Local Government / Geoff Jones.

Case Studies in Public Services Management examines key issues such as managing networks, measuring performance, changing culture, implementing strategy and strategic change. In addressing the key contemporary issues in public services management the cases cover a range of functions including education, health, community care, welfare benefits and policing.

This important resource for students of public services management draws upon the comparative method and examines the issues within a European context. Drawing upon their experiences as case study authors for the Open University Business School, the editors have developed and edited a range of cases varying in length and complexity. The editors have also prepared a tutor's guide which will help users to locate the cases within a wider theoretical context.