FutureWork : putting knowledge to work in the knowledge economy / Charles D. Winslow, William L. Bramer.

Includes bibliographical references (pages 359-368) and index.

Basic issues in integrated performance support -- The performance-centered enterprise -- Performance support and information technology : from processing transactions to transacting business -- A performance system in action -- Meeting today's challenges -- Making technology work: case examples: Eagle Technology Advanced Development ; Automated Refinery Information System (ARISE) -- Satisfying the customer: case examples: McCaw Cellular Communication and Rogers Cantel Mobile Communication ; Bell Atlantic -- Turning information into knowledge: case examples: Major Aerospace Industry Company ; Andersen Windows ; Connecticut Natural Gas -- Attaining and sustaining proficiency: case examples: North West Star ; Guided Social Simulation (GuSS) -- Doing more with less: case examples: OMNI Collaboration System ; AGT Limited --

Preparing for tomorrow -- Integrated performance support for everyone: case examples: Lufthansa Sales and Service Terminals ; The Electronic Shopping Mall -- Making change work: case example: The Organization Change Advisor (ORCA) -- Learning organizations and growth organizations: case example: Andersen Consulting's Knowledge Xchange TM Knowledge Management System -- Working and living in the Infocosm -- The hunter-gatherers of the knowledge economy.