Banishing bureaucracy : the five strategies for reinventing government / David Osborne and Peter Plastrik.

Includes bibliographical references and index.

Introduction: Uphill Battle, USA -- 1. The Five C's: Changing Government's DNA -- 2. Levels of the Game: Targeting the Strategies -- 3. Gut Check: What It Takes to Use the Strategies -- 4. The Core Strategy: Creating Clarity of Purpose -- 5. The Consequences Strategy: Creating Consequences for Performance -- 6. The Customer Strategy: Putting the Customer in the Driver's Seat -- 7. The Control Strategy: Shifting Control Away from the Top and Center -- 8. The Culture Strategy: Creating an Entrepreneurial Culture -- 9. Aligning the Strategies -- 10. The Courage to Reinvent -- App. A. The Principles of Reinventing Government -- App. B. Resources for Reinventors.

If you want to help your city save more than $100 million without cutting service levels, as Indianapolis did; if you need to do more with half the staff, as New Zealand's state-owned enterprises did; if you want to double the effectiveness of your organization, as the U.S. Tactical Air Command did - read this book.

In the pages of Banishing Bureaucracy, David Osborne, coauthor of the New York Times bestseller Reinventing Government, and Peter Plastrik, one of the most respected innovators to come out of state government in the past decade, provide a road map by which reinventors and political thinkers of all persuasions can actually make "reinvention" work.

Reinvention is not just another word for reform, nor is it synonymous with downsizing, or privatization, or simply cutting waste and fraud. It is about something much deeper, something tantamount to changing the very "DNA" of public organizations so that they habitually innovate, continually improving their performance without having to be pushed from outside. It is about building an entrepreneurially minded public sector with a built-in drive to improve - what some would call a self-renewing system.