Command performance : the art of delivering quality service
نوع المادة :
نصالسلاسل:The Harvard business review book seriesالناشر:Boston, MA : Harvard Business School Press, 1994وصف:xx, 260 pages : illustrations ; 24 cmنوع المحتوى:- text
- unmediated
- volume
- 0 87584 562 2 (hbk)
- HF5415.5 C625 1994
| نوع المادة | المكتبة الحالية | رقم الطلب | رقم النسخة | حالة | تاريخ الإستحقاق | الباركود | |
|---|---|---|---|---|---|---|---|
كتاب
|
UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | HF5415.5 C625 1994 (إستعراض الرف(يفتح أدناه)) | C.1 | Library Use Only | داخل المكتبة فقط | 30010000083661 |
Browsing UAE Federation Library | مكتبة اتحاد الإمارات shelves, Shelving location: General Collection | المجموعات العامة إغلاق مستعرض الرف(يخفي مستعرض الرف)
| HF5415.5 B763 2002 Performance-driven CRM : how to make your customer relationship management vision a reality / | HF5415.5 B763 2002 Performance-driven CRM : how to make your customer relationship management vision a reality / | HF5415.5 C45 1994 Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction | HF5415.5 C625 1994 Command performance : the art of delivering quality service | HF5415.5 .C6638 2017 Excellence in managing worldwide customer relationships / | HF5415.5 .C6638 2017 Excellence in managing worldwide customer relationships / | HF5415.5 C836 2000 Customer relationship management : a strategic imperative in the world of e-business / |
Articles originally published in the Harvard business review since 1982.
Lessons in the service sector / James L. Heskett -- Service companies : focus or falter / William H. Davidow and Bro Uttal -- Beyond products : services-based strategy / James Brian Quinn, Thomas L. Doorley, and Penny C. Paquette --Customer intimacy and other value disciplines / Michael Treacy and Fred Wiersema -- The service-driven service company / Leonard A. Schlesinger and James L. Heskett -- The new productivity challenge / Peter F. Drucker -- Loyalty-based management / Frederick F. Reichheld -- My employees are my service guarantee / Timothy W. Firnstahl -- Service comes first : an interview with USAA's Robert F. McDermott / Thomas Teal -- How I turned a critical public into useful consultants / Peter T. Johnson -- Crime and management : an interview with New York City police commissioner Lee P. Brown / Alan M. Webber -- The new old-fashioned banking / Ronald Grzywinski -- Profits with a purpose : an interview with Tom Chapman / Nancy A. Nichols -- Putting the service-profit chain to work / James L. He
