عرض عادي
Building a successful customer-service culture : a guide for library and information managers / edited by Maxine Melling and Joyce Little.
نوع المادة :
نصالناشر:London : Facet, 2002وصف:xii, 212 pages ; 25 cmنوع المحتوى:- text
- unmediated
- volume
- 1856044491 (hbk)
- Z711 B95 2002
المحتويات:
The users' perspective: a personal view / Graham Matthews -- Planning and policy making / Sheila Corrall -- Leadership and management / Robert Gent and Grace Kempster -- Human resource planning / John M. Pluse and Alix Craven -- Keeping focused on our customers: marketing as a tool for library and information managers / Christopher West -- Assuring quality / Bill Macnaught and Mary Fleming -- Planning academic library buildings for customers and services / Andrew McDonald -- Developing a service culture through partnerships / Maxine Melling and Joyce Little -- Virtual service / R. David Lankes.
| نوع المادة | المكتبة الحالية | رقم الطلب | رقم النسخة | حالة | تاريخ الإستحقاق | الباركود | |
|---|---|---|---|---|---|---|---|
كتاب
|
UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | Z711 B95 2002 (إستعراض الرف(يفتح أدناه)) | C.1 | Library Use Only | داخل المكتبة فقط | 30010000304432 | ||
|
كتاب
|
UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | Z711 B95 2002 (إستعراض الرف(يفتح أدناه)) | C.2 | المتاح | 30010000304433 |
Includes bibliographical references and index.
The users' perspective: a personal view / Graham Matthews -- Planning and policy making / Sheila Corrall -- Leadership and management / Robert Gent and Grace Kempster -- Human resource planning / John M. Pluse and Alix Craven -- Keeping focused on our customers: marketing as a tool for library and information managers / Christopher West -- Assuring quality / Bill Macnaught and Mary Fleming -- Planning academic library buildings for customers and services / Andrew McDonald -- Developing a service culture through partnerships / Maxine Melling and Joyce Little -- Virtual service / R. David Lankes.
