Crisis communications : lessons from September 11 / edited by A. Michael Noll.

Includes bibliographical references and index.

Functions and uses of media during the September 11 crisis and its aftermath / John Carey -- Diffusion of news of the September 11 terrorist attacks / Everett M. Rogers -- Civic actions after September 11: a communication infrastructure perspective / Elisia L. Cohen, Sandra J. Ball-Rokeach, Joo-Young Jung, Yong-Chan Kim -- Communication during the World Trade Center disaster: causes of failure, lessons, recommendations / Jonathan Liebenau -- Response, restoration, and recovery: September 11 and New York City's digital networks / Mitchell L. Moss, Anthony Townsend -- Social dynamics of wireless on September 11: reconfiguring access / William H. Dutton, Frank Nainoa -- Telephone as a medium of faith, hope, terror, and redemption: America, September 11 / James E. Katz, Ronald E. Rice -- Content analysis of American Network newscasts before 9/11 / Jeremy Harris Lipschultz -- Something's happened: fictional media as a recovery mechanism / Fiona McNee -- September 11 in Germany and the United States: reporting, reception, and interpretation / Joachim W. H. Haes -- Internet as a news medium for the crisis news of terrorist attacks in the United States / Pille Vengerfeldt -- Internet and the demand for news: Macro- and microevidence / Paul N. Rappoport, James Alleman -- History and September 11: A comparison of online and network TV discourses / Patrick Martin, Sean Phelan -- From disaster marathon to media event: live television's performance on September 11, 2001 and September 11, 2002 / Menahem Blondheim, Tamar Liebes -- Globalization isn't new, and antiglobalization isn't either: September 11 and the history of nations / James William Carey -- Is there a bin Laden in the audience? Considering the events of September 11 as a possible boomerang effect of the globalization of U.S. mass communication / René-Jean Ravault.