Facility management / Edmond P. Rondeau, Robert Kevin Brown, Paul D. Lapides.

Includes bibliographical references and index.

An Overview of Facility Management -- Definitions -- Organizational and Human Resources Issues -- Ethics -- The Facility Management Mission -- You and Your Customer -- Negotiation Strategies -- Total Quality Management (TQM) -- Americans with Disabilities Act (ADA) -- Long-Range and Annual Facility Planning -- Long-Range Facility Planning Process -- Strategic Facility Management Functions -- Synchronizing Corporate Planning and Corporate Facility Management -- Strategic Planning -- Annual Operating Plan -- The Long-Range Plan -- Sample: Corporate Facilities Procedures -- Strategic Real Estate and Facility Planning -- Sample - Strategic Real Estate/Facility and Market Policy -- Strategic Corporate Facility Management Information -- Disposition of Assets -- Facility Financial Forecasting and Management -- Annual Operating Plan -- Long-Range Plan -- Appropriation Request -- Trend and Ratio Analyses -- Capital Budgeting Evaluation -- Present-Value Model -- Risk Analysis Models -- Investment Value Approach -- Financial and Facility Alternatives -- Capital Project Tracking -- Capital Project Tracking System Process and Sequence -- Disposing of Assets -- Outsourcing -- Real Estate Considerations, Analysis, and Planning -- Responsibilities and Objectives of the Real Estate Function -- Best Practices in Corporate Real Estate Management -- Issues for Review and Analysis -- Real Estate and Facility Inventory -- Determining Your Customer's Requirements -- Lease Property: Negotiating Checklist -- Purchase Property: Negotiating Checklist -- Sample Lease: Proposal Letter -- Sample Purchase: Letter of Intent -- Site Criteria Considerations -- Selecting a Real Estate Broker -- Sample Sales Agency Agreement -- Principal Analytical and Transactional Activities -- The Process of Acquisition -- Your Site Evaluation Criteria -- Your Customer's Site Evaluation Criteria -- Environmental and Due Diligence Issues -- Sample Property Environmental Executive Summary -- Legal Document Review Process -- Lease Agreement Sample for ABC Company -- Architectural and Engineering Planning and Design -- Design Requirements and Layout -- LEED: Leadership in Energy and Environmental Design -- Design Firm Selection Process -- Suggestions for Selecting a Design Firm -- Sample: Request for Proposal for Architectural Consulting Services -- Programming and Design -- Budgeting -- Contract Documents -- Bidding -- Closing and Costs -- Building Programming and Design Illustrated -- Campus and High-Rise Office Concepts -- Interior Programming and Space Planning -- Space and Furnishing Standards -- Sample: ABC Company Furnishing Standards -- National Purchasing Contracts -- Space Programming Illustrated -- Alternative Project Delivery Systems -- Ergonomic and Life Safety Issues -- Additional Planning and Design Requirements-Current Trends -- Facility! Management Information System -- Work Environment Trends -- Construction and Renovation Work -- Capital and Churn Projects -- Permits -- Reviewing and Awarding the Construction Contract -- Sample: Bid Announcement -- Sample: Contract Agreement for Construction -- Preconstruction Meeting -- Construction -- Project Costs -- Certificate of Occupancy and Punch List -- Owner-Furnished Items -- Relocation -- Sample: Relocation and Moving Proposal -- Sample: Relocation Instructions Memorandum -- Build-to-Suit Concerns (Turnkey Acquisition) -- Sample: Request for Proposal for a Build-to-Suit -- New Paradigms -- Private Funding Initiatives -- Maintenance and Operations -- The Importance of Maintenance and Operations -- Predictive Maintenance -- Goals of Maintenance and Operations -- Maintenance and Operations Alternatives -- The Facility Maintenance Management Function -- Management Planning Process -- Sample: Outsourcing Maintenance Services Request for Proposal Guidelines and Statement of Work -- Managing the Physical Asset -- Intracompany and Customer Relations -- Financial Reporting and Controls -- Administrative Responsibilities -- Marketing and Leasing -- General Administrative and Technology Services -- Security and Safety -- Disaster Avoidance and Recovery -- Records Management -- Furnishings and Equipment Inventory -- Mail and Copy Center Services -- Audio/Visual Equipment Services -- Conference Room Scheduling -- Food and Beverage Service -- Recycling and Confidential Destruction Services -- Technology -- Telecommunications and Computer Integration -- Successful Facility Management -- Hands-On Experience -- Education -- Integrated Asset Management -- Government and Legislative Trends -- Technological Changes -- Communication and Leadership -- Moving Toward the Future -- Traditions -- From Now Toward the Future -- The Future of Facility Management -- Glossary of Facility Management Definitions and Buzz Words.