Work and life in the global economy : a gendered analysis of service work / edited by Debra Howcroft and Helen Richardson.

Conference proceedings, Manchester, February 2008.

Includes bibliographical references and index.

1. Introduction / Debra Howcroft and Helen Richardson -- 2. Women as knowledge workers : from the telegraph to the computer / Alison Adam -- 3. Respectability and flexibility in the neoliberal service economy / Carla Freeman -- 4. 'Are you married?' Exploring gender in a global workplace in India / Marisa D'Mello -- 5. Gendered hierarchies in transnational call centres in India / Kiran Mirchandani -- 6. Domestic labour--the experience of work in India's other call centre industry / Phil Taylor ... [and others] - 7. 'Caring' professionals : global migration and gendered cultural economy / Shoba Arun -- 8. The crisis of care, international migration, and public policy / Lourdes Benería -- 9. Reflections on gender and pay inequalities in the contemporary service economy / Diane Perrons -- 10. Clerks, cashiers, customer carers : women's work in European services / Juliet Webster -- 11. An ICT skills model of inclusion : contemporary distortions of equity in British network engineer training / Hazel Gillard -- 12. The isolated professional : conflict, fragmentation and overload in UK financial services / Leo McCann -- 13. Cultural constraints : Japanese mothers working in a multinational corporation / Barbara Crump and Rachel Crump.

This title explores the social and cultural issues within the economic changes that have given rise to service work. It draws together authors from interdisciplinary areas that are carrying out significant research into gender and service work within an international context.