Managing quality : integrating the supply chain / S. Thomas Foster.

Includes bibliographical references and index.

Understanding quality concepts -- 1. Differing perspectives on quality -- 2. Quality theory -- 3. Global supply chain quality and international quality standards -- Designing and assuring quality -- 4. Strategic quality planning -- 5. The voice of the customer -- 6. The voice of the market -- 7. Quality and innovation in product and process design -- 8. Designing quality services -- 9. Managing supplier quality in the supply chain -- Implementing quality -- 10. The tools of quality -- 11. Statistically based quality improvement for variables -- 12. Statistically based quality improvement for attributes -- 13. Six-sigma management and tools -- 14. Managing quality improvement teams and projects -- 15. Implementing and validating the quality system.