Business @ the speed of thought : using a digital nervous system / Bill Gates with Collins Hemingway.

Includes bibliographical references and index.

part 1. Information flow is your lifeblood -- chapter 1. Manage with the force of facts -- chapter 2. Can your digital nervous system do this? -- chapter 3. Create a paperless office -- part 2. Commerce: the Internet changes everything -- chapter 4. Ride the inflection rocket -- chapter 5. The Middleman must add value -- chapter 6. Touch your customers -- chapter 7. Adopt the web lifestyle -- chapter 8. Change the boundaries of business -- chapter 9. Get to market first -- part 3. Manage knowledge to improve strategic thought -- chapter 10. Bad news must travel fast -- chapter 11. Convert bad news to good -- chapter 12. Know your numbers -- chapter 13. Shift people into thinking work -- chapter 14. Raise your corporate IQ -- chapter 15. Big wins require big risks -- part 4. Bring insight to business operations -- chapter 16. Develop processes that empower people -- chapter 17. Information technology enables reengineering -- chapter 18. Treat it as a strategic resource -- part 5. Special enterprises -- chapter 19. No health care system is an island -- chapter 20. Take government to the people -- chapter 21. When reflex is a matter of life and death -- chapter 22. Create connected learning communities -- part 6. Expect the unexpected -- chapter 23. Prepare for the digital future.