When cultures collide : managing successfully across cultures / Richard D. Lewis.

Includes bibliographical references (pages [317]-319) and index.

Preface: us and them -- Pt.1. Getting to grips with cultural diversity -- Different languages, different worlds -- Cultural conditioning -- Pt.2. Managing across cultures -- Categorising cultures -- The use of time -- Status, leadership and organisation -- Horizons and team building -- Bridging the communication gap -- Meetings of the minds -- Manners and mannerisms -- Pt.3. Getting to know each other -- United States of America -- Britain -- Australia, New Zealand and South Africa -- Finland -- France -- Germany -- Italy -- Portugal -- Russia -- Spain -- Sweden -- Arab countries -- Japan --China -- India and South-East Asia -- Epilogue: achieving empathy -- Bibliography -- Glossary -- Index.