Dealing with people you can't stand : how to bring out the best in people at their worst / Rick Brinkman and Rick Kirschner.

Includes bibliographical references.

Introduction -- The 10 (+ 3) most unwanted list -- The lens of understanding -- The road to hell is paved with good intentions -- From conflict to cooperation -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Get what you project and expect -- How to change your attitude -- The tank -- The sniper -- The know-it-all -- The think-they-know-it-all -- The grenade -- The yes person -- The maybe person -- The nothing person -- The whiner -- The no person -- The judge -- The meddler -- The martyr -- What if people can't stand you? -- Communication and the challenge of technology -- The eight ounces of prevention in phone communication -- The eight ounces of prevention in e-mail communication -- Afterword: How to take the big step of applying the little steps in this book.

The classic guide to bringing out the best in people at their worst?updated with even more can?t-standable people! Dealing with People You Can?t Stand has been helping good people deal with bad behavior in a positive, professional way for nearly two decades. Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you?re likely to experience today. Learn how to get things done and get along when you?re dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to: Use sophisticated listening techniques to unlock the doors to people? s minds, hearts, and deepest needs Apply?take-charge? skills that turn conflict into cooperation by reducing the differences between people Transform the destructive behavior of Tanks, Snipers, Know-It-Alls, Whiners, Martyrs, Meddlers, and other difficult types of people Whether you?re dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, Dealing with People You Can?t Stand gives you the tools for bringing out the best in people at their worst.