Champions of Technological Change : How Organizations Successfully Implement New Technology / Theresa M. Szczurek.

Includes bibliographical references and index.

Cover; Half Title Page; Title Page; Copyright Page; Original Title Page; Original Copyright Page; Dedication Page; Preface; Acknowledgments; Contents; 1. Introduction; Summary of Findings; Research Contributions; 2. Prior Research; Formulation of the Problem; Implementing Radical Innovations; Success Defined; Influencing Success; Significant Prior Research; People Affecting Implementation; Interactions Between Players; Summary of Research Problem; 3. Theoretical Framework and Hypotheses; Building the Framework; The Process to Affect User Satisfaction; Realigning the Forces.

Nurturing the Change AgentsA Framework Toward a Unified Theory; Hypotheses for Testing the Framework; Force Hypotheses -- Level I; Exchange Hypotheses -- Level II; Interaction Hypotheses -- Level III; Moderation Hypotheses -- Level II and III; 4. Research Methodology; Research Setting; Exploratory Research; Primary Research; Research Variables; Level I Variables; Level II Variables; Level III Variables; Moderating Variables; Exploratory Interview Variables; Sampling Plan; Exploratory Research Sample; Sample Characteristics-Exploratory Research; Primary Research Sample; Sampling Method.

Sample Size-Primary ResearchData Collection; Data Collection Forms; Data Collection Administration; Sample Characteristics-Primary Research; Description of Buying Organization Data; Description of Vending Organization Data; Data Analysis; Exploratory Research; Primary Research; 5. Summary of Findings; Analysis Approach; Summary of Findings; Buying Organization Questionnaire Data; Buying Organization Interview and Other Data; Vending Organization Questionnaire Data; Interview and Other Data; Guide to Detailed Analysis Discussions; 6. Forces Affecting User Satisfaction.

Buying Organization PerspectiveExistence of Forces; Impact of Forces on User Satisfaction; Vending Organization and Other Perspectives; Implications; 7. Buying Change Agent/User Satisfaction Relationship; Buying Organization Perspective; Questionnaire Data; Interview Data; Vending Organization Perspective; Questionnaire Data; Implications; 8. Exchange/User Satisfaction Relationship; Buying Organization Perspective; Questionnaire Data; Interview and Other Data; Vending Organization Perspective; Questionnaire Data; Interview and Other Data; Information Exchange; Reward Exchange.

Product Exchange and Goal CongruenceImplications; Questionnaire Conclusions; Interview Conclusions; 9. Moderator Effects of Individual Characteristics; Buying Organization Perspective; Questionnaire Data; Interview and Other Data; Vending Organization Perspective; Implications; Actual to Hypothesized Relationship; Interpreting the Results; 10. Interaction/Exchange Relationship; Buying Organization Perspective; Questionnaire Data; Interview and Other Data; Vending Organization Perspective; Questionnaire Data; Interview and Other Data; Implications; Questionnaire Conclusions.

Interview Conclusions.