Handbook of special librarianship and information work.

The role of the special librarian in the electronic era / Alison Scammell -- Analysing the organisation's information needs / Peter Gillman -- The subject approach to managing information / Alan Gilchrist -- Resourcing the information centre / Jim Basker -- Understanding end-users / David Nicholas -- Knowledge management / Marcus Speh -- The internet / George McMurdo -- Information technology in the information centre / Phil Bradley -- The enquiry service / Tracy Griffin -- Serials management / Lyndsay Rees-Jones -- Records management / David Haynes -- Dissemination of information / Stella Trench -- Copyright / Graham Cornish -- Data protection and the information manager / J. Eric Davies -- Liability for information provision / Phil Sykes -- Managing people / Susan Hill -- Marketing the information service / Bridget Batchelor -- Towards the electronic library? / Charles Oppenheim -- Case studies.