Quality : a corporate force : managing for excellence / C. Harold Aikens.

Includes bibliographical references and indexes.

Introduction to quality : the fundamentals -- The pursuit of quality through systems thinking : a business imperative -- The pursuit of quality through strategy -- Managing for quality : organization, leadership, and decision-making -- Managing for quality : accountability and implementation -- Managing for quality : the human element -- Understanding process behavior : tools for problem solving and decision making -- Statistical process control -- Six-Sigma and continuous improvement -- Materials management : supplier selection and certification, and the procurement cycle.