Baldrige award winning quality : how to interpret the Baldrige criteria for performance excellence / Mark Graham Brown.
نوع المادة :
نصالناشر:Portland, Or. : Productivity Press ; 2004الناشر:[Milwauke] : American Society for Quality, c2004. 2004الطبعات:13th edوصف:xviii, 342 pages : illustrations ; 28 cmنوع المحتوى:- text
- unmediated
- volume
- 1563273039 (PBK)
- HD62.15 B76 2004
| نوع المادة | المكتبة الحالية | رقم الطلب | رقم النسخة | حالة | تاريخ الإستحقاق | الباركود | |
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كتاب
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UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | HD62.15 B76 2004 (إستعراض الرف(يفتح أدناه)) | C.1 | Library Use Only | داخل المكتبة فقط | 30010000078227 | ||
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كتاب
|
UAE Federation Library | مكتبة اتحاد الإمارات General Collection | المجموعات العامة | HD62.15 B76 2004 (إستعراض الرف(يفتح أدناه)) | C.2 | المتاح | 30010000078232 |
Covers the 2004 award criteria.
Introduction -- Understanding the Malcolm Baldrige National Quality Award -- Preparing an application for the Baldrige Award -- Key themes and relationships among the criteria -- Understanding the Baldrige Award scoring scale -- Interpreting the criteria for the organizational profile -- Interpreting the criteria for leadership (1) -- Interpreting the criteria for strategic planning (2) --Interpreting the criteria for customer and market focus (3) -- Interpreting thecriteria for measurement, analysis, and knowledge management (4) -- Interpreting the criteria for human resource focus (5) -- Interpreting the criteria for process management (6.0) -- Interpreting the criteria for business results (7.0) --Preparing for a site visit -- Using Baldrige assessment as a strategic planningtool -- Further readings -- Appendix A: State awards based on the Baldrige criteria.
